Things You Need to Know
In today’s market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we exchange products, whether we provide shipping services, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Economy Shipping: 1-7 business days after an order is placed.
Standard Shipping: 1-4 business days after an order is placed.
The above are processing times as sometimes we make candles to order and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. You should receive a shipping notification with tracking information once your order leaves our boutique. Please let us know if you'd like your order expedited and we will try our best to do so!
REFUNDS + EXCHANGES
At Adashofluxe, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Adashofluxe within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at email@example.com for further details.
Please Note- Due to COVID -19 processing times may be delayed. We Thank You for your patience and continuous support.
Our policy was last updated on June, 24, 2020.
What information does Adashofluxe llc. collect?
Adashofluxe llc. collects data that you provide on adashofluxe.com by visiting our website or through transactions, email registrations, sweepstakes, contests, or online memberships, or through phone, mail and fax interactions or paper registrations that you submit.
Adashofluxe llc. may collect and store two types of information: "personal information" and "automatic information."
Personal information tells us who you are such as your name, gender, billing address, shipping address, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store, your credit card number and expiration date used for transactions, and an assigned password to protect your privacy.
Automatic information is information that we may collect automatically whenever you interact with this website such as your IP address, the type of computer you use, the web browser you use, and the web page that linked you to our site. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this site, our web server may automatically recognize and collect this information. Automatic information also includes "cookies" and "web beacons".
Most browsers are initially set up to accept cookies but allow you to change your browser so that it will not automatically accept cookies. Various browsers have different ways to inform you when a cookie has been sent to you, limit the kinds of cookies that can be placed on your computer and let you delete cookies. Please refer to your browser instructions or help screen to learn more about these functions. Additionally, if you have a Flash player installed on your computer, flash cookies may be stored. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not necessarily remove Flash cookies. The latest versions of many browsers let you control or delete Flash cookies through the browser's settings. If you use an older version of one of these browsers, upgrade to the most recent version, and set it to update automatically. However, if you delete or remove cookies, it is possible that some portions of the site may not function as intended.
"Web beacons", also known as clear GIFs or single-pixel GIFs, or similar technologies are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter or message.
We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information.
How does Adashofluxe llc. use this information?
Adashofluxe llc. uses this information to confirm and process sales transactions or to contact you with questions or communications about your order, or to respond to your customer service inquiries.
Adashofluxe llc. also uses this information to enhance and personalize your shopping experience online, to communicate with you for marketing and promotional purposes including via targeted postal pieces, phone messages, or personalized emails, and to improve the effectiveness of our websites and business activities. You may indicate your contact preferences regarding promotional communications either directly to us online or by phone.
How does Adashofluxe llc. protect your information?
Unfortunately, no data transmission over the Internet can be unconditionally guaranteed to be secure. Therefore, any information you transmit to us is sent at your own risk.
However, when you place an order online, we use encryption technology, such as Secure Socket Layer Technology ("SSL"), to protect your personal information during data transport. SSL encrypts your order information, including your name, address, and credit card number, before it is transmitted to us to avoid the decoding of your information by anyone other than Adashofluxe llc. .
Does Adashofluxe llc. disclose your information to others?
We may use and/or disclose to others information about your demographics and use of our website in a manner that does not reveal your identity. We may match information collected from you at our website with information obtained collected from other sources or third parties.
From time to time, we may partner with a co-sponsor to conduct a contest, sweepstakes or other promotional event. In those situations, each of the participating web sites may collect or receive personal information from you and will have the right to use your personal information in accordance with their own policies.
We may disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our website, or anyone else who could be harmed by such activities.
Can I unsubscribe?
Yes. Adashofluxe llc. honors requests to unsubscribe from receipt of emails, not only for promotional emails that Adashofluxe llc. sends, but also for emails about Adashofluxe llc. that we permit other companies to send to their own list of subscribers. Please note that you may continue to receive emails from Adashofluxe llc. until such requests become effective.
Does adashofluxe.com have links to other web sites?
A Dash Of Luxe
1426 Loring Avenue
Brooklyn, NY 11208